btbet Privacy Policy

Last Updated: October 1, 2026

1. Introduction

btbet ("we," "us," "our," or the "Company") operates the online gaming platform located at https://btbet.cam, offering casino games, sports betting, bingo, slots, and related services to players in the Philippines. We are committed to protecting the privacy and personal data of all users in accordance with:

• The Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines;
• Rules and regulations issued by the National Privacy Commission (NPC);
• Data protection requirements mandated by the Philippine Amusement and Gaming Corporation (PAGCOR); and
• Anti-Money Laundering regulations enforced by the Anti-Money Laundering Council (AMLC).

This Privacy Policy describes the types of personal data btbet collects, how we use and protect that data, who we share it with, and your rights as a data subject under Philippine law. By creating an account, depositing funds, or using btbet's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.

2. Personal Data We Collect

btbet collects various types of personal data necessary to provide gaming services, verify your identity, process transactions, comply with legal obligations, and ensure platform security. The categories of data we collect include:

2.1 Account Registration Data

When you create a btbet account, we collect:

• Full Legal Name as it appears on your government-issued ID;
• Date of Birth to verify you meet the minimum age requirement of 21 years;
• Email Address for account communications and password recovery;
• Mobile Phone Number for account verification, two-factor authentication, and SMS notifications;
• Residential Address including city, province, and postal code;
• Username and Password for account login;
• Preferred Currency (Philippine Peso);
• Gender (optional, for demographic purposes).

2.2 Identity Verification (KYC) Data

To comply with PAGCOR's Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, btbet may request:

• Government-Issued Identification: Philippine Passport, Driver's License, National ID (PhilSys ID), UMID, SSS ID, Voter's ID, or other valid government ID;
• Proof of Address: Recent utility bill (electricity, water, internet), bank statement, or official government correspondence showing your current residential address and issued within the last three months;
• Selfie or Live Photo: A photograph of yourself holding your ID for identity confirmation;
• Source of Funds Documentation: For certain high-value transactions, we may request payslips, bank statements, or other documents demonstrating the legitimate source of deposited funds.

2.3 Payment and Transaction Data

btbet collects and processes payment information to facilitate deposits and withdrawals, including:

• Payment Method Details: GCash mobile number, Maya account name, bank account details (BPI, BDO, UnionBank, etc.), cryptocurrency wallet addresses (USDT TRC20), Coins.ph account information, or other payment provider credentials;
• Transaction History: Deposit amounts, withdrawal amounts, transaction dates and times, transaction IDs, and payment provider reference numbers;
• Billing Information: If applicable, billing address associated with a payment method.

2.4 Gameplay and Betting Data

btbet records all gameplay activity to maintain platform integrity, detect fraud, and comply with gaming regulations. This includes:

• Bet amounts, bet types, odds, and bet outcomes;
• Games played (slots, live dealer tables, bingo, sports bets, virtual casino games);
• Session start and end times, session duration;
• Win/loss records, account balance changes;
• Bonus claims, wagering progress, and bonus fulfillment status;
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods).

2.5 Technical and Usage Data

btbet automatically collects technical information when you access the platform, including:

• Device Information: Device type (mobile, tablet, desktop), operating system (iOS, Android, Windows, macOS), browser type and version, screen resolution;
• IP Address and Geolocation: Your Internet Protocol (IP) address and approximate geographic location (city/province level) to verify you are accessing btbet from within the Philippines;
• Log Data: Pages visited, time spent on pages, referring URLs, links clicked, error logs, and crash reports;
• Cookies and Tracking Technologies: Session cookies, authentication tokens, and analytics identifiers (see Section 8 for detailed cookie information).

2.6 Communications Data

When you contact btbet's customer support or interact with our team, we may collect and store:

• Email correspondence, live chat transcripts, and support ticket content;
• Recordings of phone calls with customer support (where legally permitted and with prior notice);
• Feedback, complaints, and dispute resolution records.

3. How We Use Your Personal Data

btbet uses your personal data for the following lawful purposes:

Purpose	Legal Basis
Account creation and management	Contractual necessity (to provide services)
Identity verification (KYC) and age verification	Legal obligation (PAGCOR and AML regulations)
Processing deposits and withdrawals	Contractual necessity
Recording gameplay and bet history	Legal obligation (gaming license requirements)
Fraud prevention and security monitoring	Legitimate interest (platform security)
Responsible gaming enforcement (limits, self-exclusion)	Legal obligation and legitimate interest
Customer support and dispute resolution	Contractual necessity and legitimate interest
Sending account notifications (transaction confirmations, security alerts)	Contractual necessity and legitimate interest
Promotional emails and SMS (with opt-in consent)	Consent (you can withdraw anytime)
Platform analytics and service improvement	Legitimate interest (business operations)
Compliance with legal requests (court orders, PAGCOR directives)	Legal obligation

btbet does not use your personal data for automated decision-making or profiling that produces legal effects without human oversight. All account closures, withdrawal rejections, and bonus forfeitures due to suspected fraud or Terms violations are reviewed by btbet's compliance team.

4. Data Sharing and Disclosure to Third Parties

btbet does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your data with the following categories of recipients for legitimate business and legal reasons:

4.1 Service Providers and Processors

btbet engages trusted third-party service providers to perform functions on our behalf, including I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? payment processing, KYC/identity verification, platform hosting, cybersecurity, and customer support tools. These providers are contractually required to handle your data in accordance with this Privacy Policy and Philippine data protection laws. They may only process your data for the specific purposes we instruct and may not use it for their own commercial purposes.

4.2 Regulatory and Law Enforcement Authorities

btbet is legally required to disclose personal data to the following Philippine authorities upon lawful request:

• PAGCOR — for gaming license compliance, audit, and regulatory oversight;
• Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting and AML investigations;
• National Privacy Commission (NPC) — in connection with data breach notifications or privacy complaints;
• Philippine National Police (PNP), National Bureau of Investigation (NBI), or courts — pursuant to valid court orders, subpoenas, or lawful law enforcement requests.

4.3 Business Transfers

In the event btbet undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected users via email prior to any such transfer and ensure the receiving entity is bound by equivalent data protection obligations.

4.4 With Your Consent

btbet may share your data with other parties where you have given explicit, informed consent. You may withdraw such consent at any time by contacting our Data Protection Officer (DPO) at the contact details listed in Section 11.

5. Data Security Measures

btbet implements a comprehensive set of technical, organizational, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction:

• Encryption in Transit: All data exchanged between your device and btbet's servers is encrypted using TLS 1.2 or higher (HTTPS). Never use btbet on unsecured public Wi-Fi without a VPN.
• Encryption at Rest: Sensitive data stored in our databases — including passwords, payment details, and identification documents — is encrypted using AES-256 encryption.
• Password Hashing: Account passwords are hashed using bcrypt before storage. btbet staff cannot view your plaintext password at any time.
• Two-Factor Authentication (2FA): btbet offers optional 2FA via SMS or authenticator app. We strongly encourage all players to enable 2FA for maximum account security.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. Employees with access to sensitive data undergo regular privacy and security training.
• Firewall and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and 24/7 security monitoring.
• Regular Security Audits: btbet conducts periodic penetration testing and vulnerability assessments performed by independent cybersecurity firms.
• Data Breach Response: In the event of a personal data breach affecting your rights and freedoms, btbet will notify the National Privacy Commission within 72 hours and affected users within a reasonable timeframe, as required by the Data Privacy Act.

While btbet employs industry-leading security practices, no online system can guarantee absolute security. You are also responsible for keeping your login credentials confidential and for using a strong, unique password for your btbet account.

6. Data Retention Periods

btbet retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Philippine law. The following retention periods apply:

Data Category	Retention Period
Account registration data	Duration of account + 5 years after closure
KYC and identity verification documents	5 years from account closure (AMLC requirement)
Transaction and payment records	5 years from transaction date (BIR and AMLC requirement)
Gameplay and bet history	5 years from the date of each gaming session
Customer support records	3 years from resolution of the last support interaction
Marketing consent records	Until consent is withdrawn + 2 years for compliance records
Security logs and access records	12 months (rolling)

Upon expiry of the applicable retention period, btbet will securely delete or anonymize your personal data so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by btbet:

• Right to be Informed: The right to know that your personal data is being collected and processed, and to be provided with this Privacy Policy before or at the time of collection.
• Right to Access: The right to request a copy of the personal data btbet holds about you, including information on how it is being processed.
• Right to Correction: The right to request correction of inaccurate, incomplete, or outdated personal data in your btbet account.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on btbet's legitimate interests, on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe btbet has violated your privacy rights. The NPC can be reached at privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 11. We will respond to all legitimate requests within 30 calendar days. In complex cases, we may extend this period by an additional 30 days, and will notify you accordingly.

8. Cookies and Tracking Technologies

btbet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit btbet. Cookies do not contain viruses or malware and cannot access other files on your device.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing your ability to use btbet.
• Functional Cookies: Remember your preferences such as language settings, game lobby view, and deposit amount defaults to provide a personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use btbet — pages visited, time on site, and navigation paths — to help us improve the platform. btbet uses analytics tools that process this data on our behalf.
• Security Cookies: Help detect and prevent fraud, account takeover attempts, and suspicious login patterns.

8.2 Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies in their settings menu. Note that blocking strictly necessary cookies will prevent you from logging in to btbet. For analytics cookies, you may opt out via the cookie consent banner displayed on your first visit to the site.

9. Protection of Minors

btbet is strictly an adult gaming platform. In compliance with PAGCOR regulations, all players must be 21 years of age or older to register an account or participate in any real-money gaming activity. btbet does not knowingly collect personal data from persons under 21 years of age.

Age verification is conducted during account registration and again at the KYC verification stage. If btbet discovers that an account has been registered by or on behalf of a person under 21, we will:

• Immediately suspend the account;
• Reverse any deposits made to the account;
• Permanently delete all associated personal data; and
• Report the incident to PAGCOR if required by our gaming license conditions.

If you believe a minor has accessed btbet, please contact our Data Protection Officer immediately at the details below so we can take swift action.

10. Changes to This Privacy Policy

btbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our services. The "Last Updated" date at the top of this page will always reflect the most current version.

For material changes — those that significantly affect your rights or how your data is used — btbet will notify registered users via email at least 14 calendar days before the changes take effect. Continued use of btbet after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically so you stay informed about how btbet protects your personal information. Archived versions of previous Privacy Policy documents are available upon written request to our Data Protection Officer.

11. Contact Us and Privacy Complaints

For any questions, concerns, or requests relating to this Privacy Policy or btbet's personal data practices, please contact our designated Data Protection Officer (DPO):

• Email: [email protected]
• Postal Address: btbet Data Protection Officer, Makati City, Metro Manila, Philippines
• Response Time: We aim to acknowledge all privacy inquiries within 3 business days and provide a full response within 30 calendar days.

If you are not satisfied with btbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for enforcing the Data Privacy Act of 2012 and protecting the privacy rights of all Filipinos.